Always follow these guidelines:-

• Our drops work with Studio lighting or Natural lighting.
• The "floors" should be used on a completely flat & clean surface. They will not work with carpet unless something is used underneath like a sheet of wood or concrete flooring etc
• ALWAYS use caution when placing any objects that are not soft on the surface of the floors/drops to ensure you don't scratch the design! Keep in mind that this is a "printed" surface and is not impermeable to being scratched by dragged items/props across the floor/drop. *We cannot be responsible for scratches on your floor/drop.*
• Floors and backdrops can be stored ROLLED or laid/hung flat to avoid creasing. Do not fold the floors/drops or they can crease.
• If the background becomes creased, either roll it very tightly or leave it hanging, and keep it in a room at a high temperature for a couple of days. The material should become more flexible and the creases will come out.
• We recommend hanging your backdrops from a background stand and securing them in place with clamps. You can either hang the backdrop so it hangs to the floor or alternatively use a baseboard/skirting board and secure it in place with clamps.

We use your photos on our website but only under the following circumstances:-

• By tagging us in a photo on Facebook our website automatically picks up the image and adds it to our gallery, please don't tag us if you don't want your image to be on our website, by tagging us in Facebook you give us permission to show your image in our gallery.
• If you win the photo of the month competition we will use the winning photo on our website to confirm the winner, a link will be provided as credit for your image.
• If others tag us in your photos the image will still appear in our galleries automatically, if you find an image has been tagged incorrectly please alert us and we will remove it immediately.

We currently have 2 types of media to choose from:-

• Vinyl - is a durable, pliable material that is a bit heavier than our polypaper option, yet lightweight and manageable for your backdrops and floordrops. The vinyl is water and tear resistant. We recommend when buying a drop to use on the floor to order vinyl as it is very durable.
• Polypaper - is really not "paper" at all. It is a synthetic material that feels like heavy paper. It's water resistant and will not tear. It's flexible and has a matte finish so there is no glare in any lighting. It's your best choice for backdrops. No glare whatsoever! Please Note: Our PolyPaper drops have a border around which reduces the overall width slightly.
• All of our backdrops have a small border around the edge so that you can clamp the backdrop in place without damaging the design. You can easily cut the additional border off yourself if you would like.

The material we use is a high quality, strong smooth vinyl and has a matte finish and is waterproof.

• Some images may need to be cropped slightly depending on what size product you order.
• Clean with warm soapy water or anti-bacterial wipes.
• Like any printed artwork, your drop needs to be taken care of,particularly for floors and especially dark floors.
• Please store your drops rolled in the tube provided to avoid creasing/damage or leave them hung or laid flat. Avoid creasing.
• Poly Paper is water resistant to a certain extent but we recommend avoiding placing food on a Poly Paper drop. If you have to use a sheet of clear perspex to protect the drop.

Yes in most cases we do but you will need to contact us for a quotation prior to ordering. Please note: International orders (outside uk) may be charged a customs & excise charge on goods which you (the customer) will be responsible for.

Always follow these guidelines:-

• We DO NOT accept returns on products.
• As each order is custom printed, by ordering you waive the right to claim a refund/return/exchange under the distance selling regulations.
• We inspect each order that is printed and shipped before it leaves our premises to ensure there are no defects
• We advise you to check your product(s) before you sign for it as we cannot accept responsibility for any damage after you have signed for it
• We do not offer returns for any product creased or damaged once received by the customer.
• If you do not agree with our return policy then please do not order.
• We reserve the right to cancel any order.

Always follow these guidelines:-

• We DO NOT accept returns on any products especially custom designs that you have supplied or our products that have been resized to suit your specifications.
• We inspect each order that is printed and shipped before it leaves our premises to ensure there are no defects
• When you order a product in a size that is not listed on our website you accept full responsibility that the result may be slightly out of proportion and not look as real as intended
• We do not make any claim to the scale of the design and if the scale of features like patterns and floorboards is important then you should contact us to ensure they fit your intended use, as we cannot be held responsible for misinterpretation of the design especially when resizing.